FAQ

Are the designs original?

Yes — every pattern is drawn by hand by our studio in Seoul. No stock art, no AI.

Do you ship internationally?

Yes, worldwide from Seoul. Most international orders arrive within 1–3 weeks.

Will I pay customs or duties?

Possibly — import duties and taxes are set by your country and aren't included in our prices. US orders currently face about a 15% import duty on delivery. See our Shipping Policy.

How should I care for the products?

  • Tote: 100% cotton — machine wash cold, hang dry.
  • Mug: 350ml ceramic — dishwasher and microwave safe.
  • Postcards & stickers: keep dry; stickers are kiss-cut and weatherproof-ish but love a laptop or journal best.
  • Canvas print: gallery-wrapped, ready to hang — wipe gently with a dry cloth.

Can I request a city that isn't here yet?

We'd love to hear it — email kmateclub@gmail.com. Gyeongju is already on the drawing board.